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General Questions

  • What is bike sharing?

  • What is a B-cycle?

  • How much does B-cycle cost?

Electric Pedal-Assist Bikes (e-bikes)

  • What’s an electric pedal-assist bike?

  • How do I turn the electric pedal-assist bike on?

  • Does an e-bike mean I don’t have to pedal?

  • Do electric pedal-assist bikes cost more?

  • Can I ride electric pedal-assist bikes on the trails?

Memberships and Fees

  • Can I become a B-cycle member if I don’t have a credit card?

  • Can I use a debit card to register as a B-cycle member?

  • What is a B-card and how does it work?

  • How do I get a B-card?

  • How often is my credit card charged for B-cycle fees?

  • How does B-cycle determine the beginning and ending dates for FUN! Pass (24 hour), monthly, and annual membership periods?

  • Can I buy a membership for someone as a gift?

Personal Account Management

  • How do I extend my membership to a later expiration date?

  • Will I still be able to access my personal B-cycle web page after my membership period ends?

  • What should I do if I’ve lost my B-card?

  • What if I don’t agree with a credit card charge?

  • What if I want to cancel my membership?

  • Why was my B-Card denied?

  • How do I receive or stop text notifications?

  • How do I change or update my credit card information?

  • What should I do if a bike gets damaged while I have it checked out?

  • I lost the key to the built-in lock. What should I do?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • How do I find my personal ride statistics?

  • Can I buy more than one membership with my credit card?

Using a BCycle System

  • Is it legal to ride a bike without a helmet?

  • Does B-cycle provide helmets for riders?

  • Can I check out a bike immediately after returning a bike?

  • What do the lights and sounds on the dock signify?

  • Can minors participate in B-cycle?

  • Are B-cycle systems open all year?

  • What if I have a flat tire?

  • What if I am involved in an accident?

  • What if a station is full and I need to find an empty dock to return a bike?

  • What if a station is empty, but I want to check out a bike?

  • What if I want to reserve a bike?

  • What if I want to keep a bike all day or longer?

  • How do I find stations?

  • Why can’t I sign up for more than one day at a kiosk?

How to use a Heartland B-cycle membership card

How to use a Heartland B-cycle membership card - Spanish

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