Bike sharing is an affordable, clean and simple way of getting around the city. It’s good for your health, your pocket, and our environment.

A bike sharing system is a network of bike stations located within a few blocks of each other throughout a community.  Bike share members can unlock any of the specially designed bikes at any station and ride to any other station.

A B-cycle is a bike that is always ready to ride, wherever and whenever. It’s a bike designed to fit people tall and short. The tires are always inflated and the chain is never rusty.  Each bike is equipped with a basket, front and rear lights, and a bell. A B-cycle is there when you need it, and gone when you don’t, and it’s powered by the ultimate alternative fuel: you.

The cost to use bike share can be divided into two components: membership fees and usage fees.  

Membership fees provide unlimited access to the system for the duration of the membership.  We have 24 hour, monthly, and annual memberships for sale.  

Usage fees are charged based on the length of each ride taken by a member.  At Heartland Bike Share, the first hour is free and users are only charged for rides that exceed 60 minutes.

An electric pedal-assist bike is a bike that gives you a boost when you pedal! When you turn it on, the battery powered motor will assist you as you pedal up to 17mph.

Just press the power button on the left hand side of the handlebars right above the small screen! Once it’s on, the screen will show you how much charge is left on the battery and your speed once you start moving.

No, our bikes are electric-assist which means you still need to pedal! The electric-assist will help you up to 17mph, but after that you’re fully on your own!

Nope, all e-bike rides are included in our pass prices! All of our passes come with unlimited 1-hour trips. Keep your trip under 60 minutes to avoid any overage fees, which might be pretty hard because these bikes are FUN!

Yes, our electric pedal-assist bikes are allowed on the bike trails. Just like all of our bikes, it is illegal to ride them on the sidewalks in the downtown business district. Please follow all rules of the road when riding any of our bikes.

Bike share requires that all accounts be associated with a credit card. 

Absolutely!

A B-card is a quick and easy way to check out a bike.  It is a plastic card that contains an RFID chip associated with the cardholder’s account. When an active card is presented at a dock, the B-card will allow a member to check out a bike and associate the bike with the corresponding member. When a bike is returned, the B-cycle system updates the member’s account.

B-cards are not necessary to check out bikes. Members can also check out bikes using the BCycle App, or the credit card or phone number associated with their account at the kiosk.

B-cards are available for $5 when signing up for a Heartland Bike Share Pass. If purchased, your B-card will be mailed to you following registration.

If you opt to get a B-card, you can always check out a bike before it arrives by using the BCycle App, the phone number associated with your account, or the credit card you used to purchase the account at the kiosk.

For 24 hour or monthly memberships, a user’s credit card will be charged once or twice. The first charge occurs at the time of registration and covers membership fees.  If a user accrues any usage fees during the time of their membership, a second charge for these fees will be processed after the membership period has expired.

For annual memberships, there will be an initial charge for the membership fees at the time of registration, and users will be charged monthly for any user fees accrued during that month.  If applicable, a final usage fee will be charged following the end of the membership period.

Please see our Rates Page for more info on membership and usage fees.

For FUN! Passes (our 24 hour memberships), the period begins the first time a bike is checked out and ends 24 hours later. Monthly memberships auto-activate when purchased and end 720 hours later (30 days times 24 hours).  Annual memberships activate with your first bike check out or auto-activate three days after purchase and end 8,760 hours later (365 days times 24 hours).

If you have an active FUN! Pass (24 hour pass) or Monthly Membership, you can upgrade to an annual membership by paying the difference between the cost of your membership and the cost of an annual membership before your membership expires. 

Personal web pages remain “live” for three years after the lapse of membership. 

If you’ve lost your B-card, email us at info@heartlandbikeshare.org or call customer service at 402-957-2453 immediately so we can prevent anyone else from using your card and potentially accruing charges you will be financially responsible for.

Replacements cards are available for $5, and you can continue to check out bikes using the BCycle App or by swiping the credit card associated with your account at a B-Cycle kiosk.

Call Customer Service at 402-957-2453 or contact us via our Contact Page

Membership fees are non-refundable, but you can temporarily suspend your account by calling our customer service line at 402-957-2453 or emailing us at info@heartlandbikeshare.org.

When you attempt to check out a bike, the system checks whether your account is active and in good standing.  If there is a problem, your card will be denied.

Your account also allows you to check out one bike at a time. If your previous trip has not closed because the bike was not docked properly or the station was down, you will be unable to check out another bike.

Please call our customer service line at 402-957-2453 to determine the cause of the problem.

When registering for a bike share membership, you will be given the option to receive text notifications. If you already have a membership and would like to start or stop notifications, log onto your account at www.heartlandbikeshare.org and change your preference in account settings.

Members can change their credit card information by logging in on our website or the BCycle App and managing their account settings.

If a bike is damaged while in your possession, please return it to a station.  If that is not possible, lock the bike and call our customer service line at 402-957-2453. Do not ride a bike that has been damaged.

Please note: members are financially liable for damages to bikes under their care. For more information, refer to our Terms and Conditions.

Contact our Customer Service line at 402-957-2453.  You may be charged a replacement fee. See our Rates Page for more details.

Contact our Customer Service line at 402-957-2453. Under the Terms and Conditions agreed to upon registering for membership, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care. For more details, see our Rates Page.

To find out more about the trips you’ve taken, log into your account or check the My Trips section of your account page on the BCycle App.

When purchasing a FUN! Pass on the BCycle App or at the kiosk, you can purchase up to four passes at one time with the same credit card.

When purchasing a Monthly or Annual pass, you can purchase multiple memberships with the same card but a separate account must be made for each membership.

Adults may legally ride a bike without a helmet everywhere in the United States, but Heartland Bike Share strongly recommends wearing a helmet whenever riding a bicycle.

No. There are hygiene and safety issues with shared helmet use. It is the responsibility of the rider to supply his or her own helmet. 

Yes!

The dock beeps when a bike has been unlocked or when the bike has been returned.

When the bike is unlocked, the dock beeps continuously for thirty seconds, or until the bike is removed. The green light will also flash from the time the bike is unlocked until it is removed from the dock.

When a bike is returned and properly inserted into the dock, the dock will beep three times and the green light will blink in unison..

When checking out a bike, if the red “X” is lit on the dock, there is a problem with either the bike or the dock itself. Try a different dock!

If the orange “bad card” sign is lit, there is a problem with your membership.  Please call 402-957-2453 and we can fix the issue.

Electric bikes may be ridden by those 16 and up.

Heartland Bike Share is open all your long! Our bikes are available whenever you need one.

Please note: if you are visiting a different city, hours may differ. See the website of the system you want to use for more details.

If you get a flat, please return the bike to the nearest station and call Customer Service at 402-957-2453 or submit a repair request on the BCycle App.

If there has been an injury, please dial 911 first. If you are qualified to administer first aid and there is a need, please help out to the limit of your abilities. If appropriate, contact the police as well. As in any accident, exchange information with any other affected party and collect contact information from witnesses. Contact Customer Service at 402-957-2453 at the earliest appropriate time.

If you have a bike you wish to return, but there are no available docks at a station, you must locate a station with available docks and return the bike there. To find the closest station with open docks, use the BCycle App or check the live station map on our website.

We always recommend checking the BCycle App before you ride to check the number of bikes and docks available at the kiosks you plan on using.

The BCycle App and our website both have a map of all stations with real-time information about the availability of bikes. Check the app or our website to find the nearest station with available bikes and get riding!

Bike share does not allow members to reserve a bike.

Heartland Bike Share is designed to promote constant use and frequent turnover of bikes for short journeys. Therefore, the pricing system incentivises keeping trips short. Users may check out a bike for longer periods, but usage fees will begin to accrue 60 minutes after a bike is checked out. If a bike has been checked out for more than three days, it will be considered lost and the account associated with the bike will be liable for a replacement fee.  For more information on usage and replacement fees, see the Rates Page.

Live maps that show the number of available bikes and docks at each station can be found on the home page of this website and on the BCycle App. 

Each station has a map of the entire Heartland Bike Share system but may be out of date as sometimes stations move or are out of service, please see our live maps on our website or the BCycle App for the most up to date information.

At this time, all passes must be purchased on the BCycle App.